Subscribe to Service Offer Stage

Description

The purpose of the value stream stage “Subscribe to Service Offer” is to make the Actual Product Instance, as result of the Order and Desired Product Instance, available to the customer, in such a way that the customer is able to consume the Digital Product.

Table 1. Subscribe to Service Offer Value Stream Stage

Entrance Criteria:

  • Agreed Service Contract

Exit Criteria:

  • The Actual Product Instance is ready to be consumed

  • Customer consumes the Actual Product Instance

Value Item:

  • The Actual Product Instance available to and used by the customer

Activities:

  • Shall orchestrate the Desired Product Instance fulfillment by orchestrating all necessary changes that enable the customer to consume the Digital Product

    Note: Orchestration can trigger Fulfillment Books that are also used within the Deploy value stream.

  • Shall order and deliver the Actual Product Instance and provide the customer access to the Digital Product

  • Can measure the Service Contract against the agreed terms and conditions

Examples of Participating Stakeholders:

  • Consumer

  • Product Manager

  • Service Desk Agent

  • Vendor Manager

Participating Data Objects (Component):