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The Open Group IT4IT™ Standard

    • Introduction
      • IT4IT Standard - Copyright
      • Preface
      • Related Industry Standards
      • Referenced Documents
      • Trademarks
      • Acknowledgements
      • Introduction
      • Definitions
    • Introduction to Digital Management
      • Foundational Concepts
      • Top-Down Decomposition of the IT4IT Architecture
      • The IT4IT Functionality Groups
      • The Digital Value Network
      • The Seven IT4IT Value Streams
      • Introducing Functional Components and the Data Model
      • Concepts Recap
    • Digital Product
      • Merging “Application”, “Service”, and “Products”
      • Digital Product Definition
      • From IT Service to Digital Product
      • Examples of Digital Products
      • Granularity and Dependency of Digital Products
      • Benefits of Formalism between Internal Digital Product Teams
      • Managing the Digital Product
      • The Digital Product Management Competency
      • Shared Resources
      • Digital Product Lifecycle Concerns
      • Code, Dependencies, and Instance Resource Management
      • Data-Driven Opportunities and Concerns
      • Service Contract Lifecycle Concerns
      • Digital Product Fulfillment and Lifecycle Management
      • The Digital Product Instance
      • Consumer Types and Interaction Methods
      • Complex Digital Product Systems
    • Value Streams
      • Evaluate Value Stream
      • Explore Value Stream
      • Integrate Value Stream
      • Deploy Value Stream
      • Release Value Stream
      • Consume Value Stream
      • Operate Value Stream
    • Functional Components
      • Strategy to Portfolio Functions
        • Strategy Function
          • Policy Functional Component
            • Policy Data Object
          • Strategy Functional Component
            • Strategic Theme Data Object
            • Strategic Objective Data Object
          • Enterprise Architecture Functional Component
            • Architecture Roadmap Item Data Object
            • Architecture Blueprint Data Object
            • Value Stream Data Object
        • Portfolio Function
          • Portfolio Backlog Functional Component
            • Portfolio Backlog Item Data Object
          • Proposal Functional Component
            • Scope Agreement Data Object
          • Product Portfolio Functional Component
            • Digital Product Data Object
      • Requirement to Deploy Functions
        • Develop Function
          • Product Backlog Functional Component
            • Product Backlog Item Data Object
          • Requirement Functional Component
            • Requirement Data Object
          • Product Design Functional Component
            • Product Design Data Object
          • Source Control Functional Component
            • Source Data Object
          • Pipeline Functional Component
            • Pipeline Data Object
          • Build Package Functional Component
            • Build Package Data Object
          • Release Composition Functional Component
            • Product Release Data Object
            • Product Release Blueprint Data Object
        • Test Function
          • Test Functional Component
            • Test Case Data Object
            • Test Plan Data Object
          • Defect Functional Component
            • Defect Data Object
      • Request to Fulfill Functions
        • Consume Function
          • Consumption Experience Functional Component
            • Interaction Data Object
          • Identity Functional Component
            • Identity Data Object
            • Entitlement Data Object
          • Offer Functional Component
            • Service Offer Catalog Data Object
            • Service Offer Data Object
          • Order Functional Component
            • Order Data Object
            • Subscription Data Object
          • Chargeback Functional Component
            • Chargeback Contract Data Object
            • Chargeback Record Data Object
        • Fulfill Function
          • Change Functional Component
            • Change Data Object
          • Fulfillment Orchestration Functional Component
            • Desired Product Instance Data Object
          • Resource Functional Component
            • Resource Data Object
          • Fulfillment Functional Component
            • Fulfillment Book Data Object
          • Usage Functional Component
            • Usage Record Data Object
      • Detect to Correct Functions
        • Support Function
          • Service Level Functional Component
            • Service Contract Data Object
            • KPI Data Object
          • Incident Functional Component
            • Incident Data Object
          • Problem Functional Component
            • Problem Data Object
          • Knowledge Functional Component
            • Knowledge Item Data Object
        • Assure Function
          • Configuration Functional Component
            • Actual Product Instance Data Object
          • Monitoring Functional Component
            • Service Monitor Data Object
            • Log Data Object
          • Event Functional Component
            • Event Data Object
          • Diagnostics & Remediation Functional Component
            • Runbook Data Object
      • Supporting Functions
        • Financial Management Function
          • Cost Modeling Functional Component
            • Cost Model Data Object
          • Investment Functional Component
            • Budget Item Data Object
        • Governance, Risk, & Compliance Function
        • Workforce Management Function
        • Sourcing & Vendor Management Function
        • Intelligence & Reporting Function
          • Collaboration & Communication Function
    • Concepts and Metamodel
      • Metamodel
      • Abstractions
      • Concepts at Level 1: End-to-End Overview
      • Concepts at Level 2: Value Stream Documentation
      • Concepts at Level 3: Vendor-Independent Architecture
      • Concepts at Level 4 and Level 5
    • Appendix
      • Appendix A: Value Stream – Functional Component – Data Object Tables
      • Appendix B: Acronyms and Abbreviations
The Open Group IT4IT™ Standard v3.0
  • Visualizations
    • v1.0
  • Glossary & Roles Definitions
    • S222
  • Digital Practitioner Body of Knowledge™ Standard
    • S223
  • The Open Group IT4IT™ Standard
    • v3.0
  • Open Agile Architecture(TM)
    • C208
  • Principles for Open Digital Standards
    • G20C
  • A Digital Product-Centric Reference Operating Model
    • G239
  • Agile Architecture Modeling Using the ArchiMate® Language
    • G20E
  • ArchiMate® 3.2 Specification
    • C226
  • Help Center
    • Development
  • ArchiMate® Modeling Notation for the Financial Industry Reference Model— Banking Industry Architecture Network (BIAN)
    • G205
  • A Guide to the ArchiMate® Exchange File Format
    • G204
  • The Open Group IT4IT™ Standard
  • Functional Components
  • Detect to Correct Functions
  • Support Function

Support Function

The Support function centers around Incident, Problem, and Knowledge Management, as well as tracking service objectives.

Detect to Correct Functions Service Level Functional Component

UI styling derived from the Antora default UI.

The source code for this UI is licensed under the terms of the MPL-2.0 license.

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