Actual Product Instance Data Object

Id: unique identifier of the Actual Product Instance

Name: name of the Actual Product Instance

Type: type of the Actual Product Instance (e.g., infrastructure service, customer-facing service, enabling service, front office, etc.)

Configuration Items: model of the configuration of the Product Instance as a set of interconnected CIs

Create Time: date/time the Actual Product Instance was created

Last Modified Time: date/time the entry was last modified in a significant way

Owner: actor for whom this Actual Product Instance was created

Location: location of the Actual Product Instance – this can vary from high-level country to city or low-level, such as a building or a room

Desired Product Instance to Actual Product Instance (1:1): each CI should be traceable to the planned configuration described in the Desired Product Instance

Problem to Actual Product Instance (n:m): Problem records are mapped to the affected Actual Product Instance(s)

Runbook to Actual Product Instance (n:m): Runbook records are mapped to the associated Actual Product Instance(s)

Incident to Actual Product Instance (n:m): Actual Product Instance(s) to which the Incident is associated

Actual Product Instance to Event (n:m): Actual Product Instance(s) associated with the Event

Actual Product Instance to Service Contract (1:n): connection between the Actual Product Instance and the Service Contract in which it is measured

Service Monitor to Actual Product Instance (1:n): Actual Product Instance being monitored

Actual Product Instance to Actual Product Instance (n:m): an Actual Product Instance can depend on services delivered by other products