Publish Service Status Stage

Description

The purpose of the value stream stage “Publish Service Status” is to deliver status to a consumer on an active Subscription.

Table 1. Publish Service Status Value Stream Stage

Entrance Criteria:

  • Subscription created or changed for a service

Exit Criteria:

  • Status calculated and communicated to the consumer

Value Item:

  • Status of consumed service is up-to-date

Activities:

  • Shall collect and calculate usage statistics

  • Shall provide KPI calculations on service delivery according to the Service Contract

  • Shall provide notification to the relevant service consumer to inform them if there are any ongoing service issues

  • May proactively predict if a service will have any impacting event in the future, and communicate this to the consumer

Examples of Participating Stakeholders:

  • Consumer

  • Product Manager

Participating Data Objects (Component):