Implement Service Offer Stage

Description

The purpose of the value stream stage “Implement Service Offer” is to onboard the Service Offer into the Service Offer Catalog and to prepare all that is needed so that the Service Offer can be published.

Table 1. Implement Service Offer Value Stream Stage

Entrance Criteria:

  • Approved Service Offer release plan

Exit Criteria:

  • New, updated, or terminated Service Offer ready for publication

Value Item:

  • The Service Offer is ready for its release, and the future Consumer and Operations teams are informed of the release dates and can prepare for the release

Activities:

  • Shall create or update the Service Offer, where the Service Offer can have:

    • A description and validity period

    • A defined cost

    • A price and margin

    • Delivery terms and conditions

    • Payload options needed for the fulfillment (including feature toggles; all options for delivery are asked up front)

    • A defined target consumer audience

    • Additional training/knowledge documents for the target consumers

    • For delivery, references to a:

      • Service request fulfillment plan

      • Support request handling plan

      • An Actual Product Instance, system, or Subscription

      • Working alignment with Monitoring

  • Shall maintain the following attributes of the Service Offer:

    • Service Offer information, including price list

    • Service access

    • Service Offer Catalog structure

    • Service Offer Catalog views

  • May terminate the validity of the Service Offer

  • Can inform relevant stakeholders (Consumer and Operations Managers) on the upcoming Service Offer release changes

Examples of Participating Stakeholders:

  • Catalog Manager

  • Development Team

  • Operations Manager

  • Product Manager

  • Release & Deployment Manager

  • Support Specialist

  • Test Specialist

Participating Data Objects (Component):