Define Service Offer Stage

Description

The purpose of the value stream stage “Define Service Offer” is to obtain the Service Offer information from the Integrate value stream and to plan the creation and publication of Service Offers to Consumers. Offers can also represent the consumption of cloud services making the Service catalog an Aggregation catalog between their own and cloud services; planning should take place to identify which cloud Service Offers would be made available.

Table 1. Define Service Offer Value Stream Stage

Entrance Criteria:

  • New or modified Product Release (from the Integrate value stream)

  • Request for Service Offer improvements (prices, Quality of Service (QoS), bundles, …​)

Exit Criteria:

  • Approved Service Offer update plan

Value Item:

  • The Service Offer demand is planned for its release

Activities:

  • Shall take in new demand for Service Offers:

    • New Service Offers

    • New Service Offer bundles

  • May be based on consumer need, existing Service Offers, and demand captured:

    • Service Offer changes

    • Service Offer terminations

  • Shall validate completeness of offering information:

    • Including availability of fulfillment and support plans, self-service Runbooks, additional Knowledge Management documents, or required customer training

  • Shall take in the catalog structure and view changes

  • May plan Service Offer release activities and the release date

Examples of Participating Stakeholders:

  • Catalog Manager

  • Release & Deployment Manager

Participating Data Objects (Component):