Agree to Service Offer Stage

Description

The purpose of the value stream stage “Agree to Service Offer” is to get agreement from the customer to the terms and conditions of the Service Contract.

Table 1. Agree to Service Offer Value Stream Stage

Entrance Criteria:

  • Service Offer selected

Exit Criteria:

  • Service Contract agreed

Value Item:

  • Active Service Contract

  • Active Subscription

  • Delivery commitment

Activities:

  • Shall finalize the contractual agreement, and have the customer accept the terms and conditions of the Service Contract as part of the Service Offer and delivered Product Instance

Examples of Participating Stakeholders:

  • Business Stakeholder

  • Product Manager

  • Vendor Manager

Participating Data Objects (Component):