Terminate a Service Offer Scenario

The outcome of this scenario is to remove a Service Offer from the catalog and stop it from being ordered in the future. This scenario can be executed when the all-encompassing Digital Product is terminated, but it can also be executed in a normal release cycle of a Digital Product, when new versions of the Digital Product become available. Activities in this scenario are:

  • Marketing and promotion of the termination of the Service Offer; this could include promotion to, for example, a new or replacement Product Release

  • Change the Service Offer validity

  • Remove customer access to the Service Offer (views)