Remediate a major Event or Incident Scenario

This scenario is triggered by a major event (e.g., full system outage, significant application failure); its outcome is that the service is restored within the boundaries of the Service Contract. The activities undertaken in the scenario include the correlation of Events/Incidents to identify (detect) that a major Event/Incident has occurred, collaboration with multiple teams to perform research and analysis to determine the underlying cause of the issue and to establish a remediation plan (diagnose), and the execution of remediation plans by those involved to resolve the major Event/Incident and restore services.