Release a New Service Offer Scenario

The outcome of this scenario is to provide the consumers with the possibility to request a new Actual Product Instance of a Digital Product or to request a new form of support on an Actual Product Instance. The following activities are part of this scenario:

  • Link the Service Offer to existing (via deploy/deployed) support/fulfillment plan(s); this includes linkage of the Service Offer to its internal and external support or fulfillment parties

  • Provide customer access to the Offer (views)

  • Promote and inform the availability of the new Service Offer