Change an Existing Service Offer Scenario

The outcome of this scenario is to maintain an up-to-date Service Offer for the consumers. The reason for the change of the Service Offer can vary. Recurring Change activities are:

  • Change of charged service price; e.g., annual service fee recalculation

  • Change of underlying terms and conditions; e.g., when the SLA changes

  • Change of the fulfillment or support plan; e.g., to include more automation

  • Change of access to the Service Offer; e.g., to change who can consume the service