Problem Management

(Noun) Identifying the causes of one or more incidents and remedying them (on a longer-term basis).

Description: Problem Management is one of several IT Operational Management core processes; see Section 6.2.3.3.2, “Operational Process Response” for additional context.

Original Source: Digital Practitioner Body of Knowledge™ Standard | Doc. No. C196

Reference: Digital Practitioner Body of Knowledge™ Standard (also known as the DPBoK™ Standard), a standard of The Open Group (C196), January 2020, published by The Open Group