IT Service

  1. (Noun) A performance of an act that applies computing and information management competencies or resources for the benefit of another party.

    Original Source: The Open Group IT4IT™ Standard, Version 3.0: A Reference Architecture for Managing Digital | Doc. No. C221

    Reference: https://publications.opengroup.org/it4it-library/c221 [The Open Group IT4IT™ Standard, Version 3.0: A Reference Architecture for Managing Digital (C221), October 2022, published by The Open Group^]

  2. (Noun) A service provided by an IT service provider.

    Description: It is made up of a combination of IT, people, and processes. A customer-facing IT service directly supports the business processes of one or more customers and its service-level targets should be defined in a Service-Level Agreement (SLA). Other IT services, called supporting services, are not directly used by the business but are required by the service provider to deliver customer-facing services.

    Original Source: The Open Group IT4IT™ Standard, Version 3.0: A Reference Architecture for Managing Digital | Doc. No. C221

    Reference: https://publications.opengroup.org/it4it-library/c221 [The Open Group IT4IT™ Standard, Version 3.0: A Reference Architecture for Managing Digital (C221), October 2022, published by The Open Group^]

See From IT Service to Digital Product