Acronyms and Abbreviations

AI

Artificial Intelligence

API

Application Programming Interface

CAPEX

Capital Expenditure

CD

Continuous Delivery

CI

Continuous Improvement

CIO

Chief Information Officer

CISO

Chief Information Security Officer

CoE

Center of Excellence

COGS

Cost of Goods Sold

CTO

Chief Technology Officer

D-PROM

Digital Product-Centric Reference Operating Model

HR

Human Resources

ITSM

IT Service Management

KPI

Key Performance Indicator

ML

Machine Learning

MSP

Managed Service Provider

OPEX

Operating Expenses

PoC

Proof of Concept

SME

Subject Matter Expert

TCO

Total Cost of Ownership